General Questions and Answers about Regency Products

Regency fireplaces can be purchased through our global network of authorized and factory trained dealers.  Please click here to find a Regency dealer nearest you.

No.  Regency fireplace products are sold exclusively through our authorized and factory trained dealers. Please click here to find a Regency dealer nearest you.

All Regency wood stoves, inserts & fireplaces are safety tested and listed to UL standards by OMNI or Intertek Testing Services (ITS) and are EPA Phase II Certified. All Regency gas fireplaces, stoves & inserts are tested and listed to ANSI standards by Intertek Testing Services (ITS), and approved by the Massachusetts Plumbers and Gas Fitters and the NYC Fire Department & Dept. of Buildings. All Regency gas products are also listed to the CAN/CGA standards in Canada, as well as the EnerGuide rating system (CSA P.4.1-02), and the California Energy Commission (AFUE efficiency). Please check this page for a detailed list of approvals.

No.  The installation of a Regency fireplace product must adhere to strict local and national regulations.  Your Regency fireplace should be installed by an authorized and factory trained Regency technician.  Ask your dealer for more information.

Only Regency fireplace products are that are designed and approved for outdoor use (Regency Horizon HZO42) can be installed outside. All other products are not approved for outdoor usage.

Several Regency fireplaces can be installed in mobile home, please consult the manual of your specific model or consult your Regency dealer. 

For the most up-to-date information on tax credits and Regency promotions please visit the promotions page of our website.

The square footage figures for Regency fireplaces are based on an average size single-storey home with moderate climate and an open floor plan.  You will need to take your own homes characteristics into factor prior to choosing the appropriate fireplace. 

The amount of BTUs required for your home is dependent on several factors such as the climate in your area, and several features of your home including the size, the floor plan (single-storey or two-storey), the room layouts, the quality of insulation, the quantity of windows, and the location of the fireplace / stove.  On average, 10,000 BTU can heat up approximately 500 square feet, depending on floor plan, windows, ceiling height, etc.

The heating ability of a Regency fireplace is in part dependent on several factors such as the climate in your area, and several features of your home including the size, the floor plan (single-storey or two-storey), the room layouts, the quality of insulation, the quantity of windows, and the location of the fireplace / stove. The heating capacity also depends on the size of your fireplace and its square feet heating ability. 
Your Regency dealer will be able to fully determine the best choice for your home.

Too much heat can be an issue even in colder climates. There are several Regency gas fireplaces which allow you to control the heat coming into the room. You have the option of redirecting the heat totally out of your home with the Heat Release system, or to share the heat with adjacent rooms of your home using the Heat Wave Power Duct System. Your local dealer will be happy to assist you in making this decision.

Zone heating is a method to lower your heating costs by using a heating appliance such as a High Efficiency Regency unit to heat the room(s) you use most, all the while lowering your furnace thermostat and reducing your heating bill. 

Often times when you and your family all want warmth in your home’s gathering places, the furnace thermostat is the first place you go to get this extra heat  The furnace will have to generate enough heat to increase the temperature of the entire home, however in actuality all you need is additional heat in one area or room. A Regency fireplace in one or more rooms can reduce your dependence on a furnace in the winter and even eliminate your furnace use in the spring and summer.

Regency does not publish any Suggested retail prices on the web because they are just that, “Suggested Retail” prices.  We cannot force our dealers to sell at this suggested price, that practice is illegal.  We always recommend that you visit our dealers to ensure they “Spec” the right fireplace for your home.

Hearth products are complicated, technologically sophisticated appliances. Every brand has its own unique characteristics and requirements. We at Regency have spent many years seeking out and training the best hearth product dealers in your area so that we could be sure that your new fireplace, stove or insert is installed professionally, courteously, and most of all, safely. We continue to spend a great deal of effort training our dealers to be as knowledgeable and up-to-date as they can on our models. All so you will enjoy a lifetime of warm and happy moments in front of your new fire, without any worries. And if you Regency fireplace does require servicing, your local dealer will be right there to help.

Regency does not publish any Suggested retail prices on the web because they are just that, “Suggested Retail” prices.  We cannot force our dealers to sell at this suggested price, that practice is illegal.  We always recommend that you visit our dealers to ensure they “Spec” the right fireplace for your home.

Your decision really comes down to how much a priority heating efficiency is for you. If you want a lot of heat from your fireplace, you should consider a direct vent gas insert. From a cost standpoint, an insert will cost approximately five times the cost of a nice gas log set. However, since the direct vent insert is extremely efficient, it will pay for itself within a few years through your gas bill savings.

Regency offers a Limited Lifetime Warranty on all fireplaces, stoves & inserts.  The details of your warranty can be found in any owner’s manual.

The Regency technical support staff is setup to offer support to the authorized Regency dealer network.   If you have a question, please contact your local Regency dealer. 

A fireplace is typically a once in a lifetime purchase that is permanently installed in your home.  It is important you purchase a reliable and high quality product that suits the décor of your home and matches your home heating needs.  The fireplace will become the focal point in your home where your family will gather for years to come.
According to the National Association of Home Builders a fireplace adds approx. 12% in value to home, two fireplaces add 28.9% and three fireplaces add 39.9%.