FPI Privacy Policy

This Privacy Policy describes the information FPI Fireplace Products International Ltd. and its subsidiaries (“FPI”, “us”, “we”, or “our”)  collects about you, how we use and share that information, and the privacy choices we offer. Please read the following to learn more about our Privacy Policy.  This Privacy Policy applies only to information we collect through our Website, mobile applications, other online products and services and various off-line sales and marketing events we conduct and/or sponsor (collectively, the “Services”) and does not apply to our collection of information from other sources.  FPI is committed to protecting personally identifiable information you may provide us through our Services.

A. INFORMATION YOU PROVIDE AND WE COLLECT
FPI collects both personally identifiable information you provide on this website, and information that does not personally identify you.

1. Personally Identifiable Information includes any information that may be used to specifically identify or contact you, such as your name, mailing address, phone number, email, etc. which may have been received by us when requesting information or technical help, or when registering for certain information, warranty, or events both on- and off-line. It is not our standard practice to automatically collect your personally identifiable information when you visit our Services. FPI will not sell or rent this information with any other organization, however, we may share the information with our Dealer network and/or other appropriate third party in order to better serve your specific needs, requests, inquiries, and other customer service communications. We consider this information private and make every attempt to protect and limit how it is used and disclosed. If you do not wish to have this information shared, or if you want to inform us that you do not wish to receive additional information from FPI, please contact FPI's Privacy Compliance Officer at privacy@regency-fire.com.

2. Non-personal information can include certain personally identifiable information that has been de-identified; that is, information that has been rendered anonymous. We obtain non-personal information about you from information that you provide us, either separately or together with your personally identifiable information. We also automatically collect certain non-personal information from you when you access our Services. This information can include, among other things, IP addresses, the type of browser you are using (e.g., Internet Explorer, Safari, Chrome, etc.), the Services from which your visit originated, the operating system you are using (e.g., Windows 7/8, Windows XP, Mac OS, Android, iOS, etc.), the domain name of your Internet service provider (e.g., Shaw, Telus, Verizon, ComCast, etc.), the search terms you use on our Services, data that tracks the specific web pages you visit, and the duration of your visits.

B. OTHER USES & INFORMATION
1. IP Addresses: An IP address is a number that is automatically assigned to your computer whenever you are surfing the Internet. Web servers (computers that "serve up" web pages) automatically identify your computer by its IP address. When visitors request pages from our Services, our servers typically log their IP addresses. We collect IP addresses for purposes of system administration, to report non-personal aggregate information to others, and to track the use of our Services. IP addresses are considered non-personal information and may also be shared as provided above. It is not our practice to link IP addresses to anything personally identifiable; that is, the visitor's session will be logged, but the visitor remains anonymous to us. However, we reserve the right to use IP addresses to identify a visitor when we feel it is necessary to enforce compliance with our Services’ rules or to: (a) fulfill a government request; (b) conform with the requirements of the law or legal process; (c) protect or defend our legal rights or property, our Services, or other users; or (d) in an emergency to protect the health and safety of our Services' users or the general public.

 

2. Cookies, etc.: "Cookies" are small text files from a website and/or mobile device that are stored on your hard drive and/or other storage device. These text files make using our Services more convenient by, among other things, saving your passwords and preferences for you. Cookies themselves do not typically contain any personally identifiable information. We may analyze the information derived from these cookies and other technological tools we employ (such as clear gifs/web beacons) and match this information with data provided by you or another party. We may provide our analysis and certain non-personal information to third parties (who may in turn use this information to provide advertisements tailored to your interests), but this will not involve disclosing any of your personally identifiable information. Please note that advertisers that serve advertisements on our Services may also use their own cookies and other technological tools that are subject to the advertiser's privacy policies, not this Privacy Policy. If you are concerned about the storage and use of cookies, you may be able to direct your Internet browser to notify you and seek approval whenever a cookie is being sent to your hard drive. You may also delete a cookie manually from your hard drive through your Internet browser or other programs. Please note, however, that some parts of our Services will not function properly or be available to you if you refuse to accept a cookie or choose to disable the acceptance of cookies.

 

3. Email Communications: If you send us an email with questions or comments, we may use your personally identifiable information to respond to your questions or comments, and we may save your questions or comments for future reference. For security reasons, we do not recommend that you send non-public personal information, such as passwords, social insurance/security numbers, or bank account information, to us by email. However, aside from our reply to such an email, it is not our standard practice to send you email unless i) you request a particular service or sign up for a feature that involves email communications, ii) it relates to purchases you have made with us (e.g., product updates, customer support, etc.), iii) we are sending you information about our other products and services, or iv) you consented to being contacted by email for a particular purpose. In certain instances, we may provide you with the option to set your preferences for receiving email communications from us; that is, agree to some communications but not others. You may "opt out" of receiving future commercial email communications from us by clicking the "unsubscribe" link included at the bottom of any commercial emails we send, or as provided below; provided, however, we reserve the right to send you transactional emails such as customer service communications.

 

4. Other: Notwithstanding anything herein to the contrary, we reserve the right to disclose any personally identifiable or non-personal information about you if we are required to do so by law, and/or if we believe that such action is necessary to: (a) fulfill a government request; (b) conform with the requirements of the law or legal process; (c) protect or defend our legal rights or property, our Services, or other users; or (d) in an emergency to protect the health and safety of our Services' users or the general public.

C. THIRD-PARTY ADVERTISING AND ANALYTICS
We may allow third parties to serve advertisements in connection with the use of our Services and to provide analytics services. We have implemented Display Advertising and Remarketing with Google Analytics to advertise online. We and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie), web beacons, and other technologies to collect information, such as your IP addresses, identifiers associated with your mobile device or applications on the device, the browsers you use to visit our Services, pages viewed, time spent on pages, links clicked, and conversion information. Together, this information may be used by FPI and other companies to inform, optimize, and serve ads based on someone's past visits to our Services, analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests, and better understand your usage. This Privacy Policy does not apply to, and we are not responsible for, third-party cookies, web beacons, or other tracking technologies, and we encourage you to check the privacy policies of these third parties to learn more about their privacy practices. For more information about targeted advertising specifically, or to opt out of having your browser information used for these purposes, please visit:
D. LINKS TO OTHER SITES
These Services may contain links to other sites such as our Dealer network, which are not owned or controlled by us. Please be aware that we, FPI, are not responsible for the privacy practices of such other sites. This privacy statement applies only to information collected by our Services.

E. YOUR CALIFORNIA PRIVACY RIGHTS
California law permits residents of California to request certain details about information we disclose to third parties for direct marketing purposes. If you are a California resident and would like to request this information, please contact us at the address listed below. Please note you are limited to one request per calendar year. In your request, please attest to the fact that you are a California resident and provide a current California address for our response.

F. CHANGES IN THIS PRIVACY STATEMENT
By using our Services, you signify your agreement with this Privacy Statement.  FPI reserves the right, in its sole discretion, to change, modify, add, or remove portions of this policy at any time.  Your continued use of our Services following changes to these terms signifies your acceptance of such changes.
If you have any questions regarding our privacy policy, please contact us.

FPI Fireplace Products International Ltd.
Attn: Privacy Department
Email: privacy@regency-fire.com