Questions and Answers about Gas Fireplaces, Stoves and Inserts

Yes. You can change the way your fireplace, stove or insert looks any time in the future. Upgrade to gold louvers, add a bay window, install a set of brick panels, and more. The range of Regency accessories makes it easy to change the look of your fireplace to match your new décor. Design your fireplace with our Fireplace Design Center.

Yes. All Regency gas units come with either a manual adjustment or an optional flame control remote allowing you to adjust the height of the flame and the heat generated by the fireplace.

Yes. Every Regency gas model is equipped with a valve adjustment that allows you to turn down the heat output by up to 50%, providing you with a wide range of heat for a wide range of temperature conditions. So if you want to enjoy your fireplace in the middle of the summer, simply turn down to valve so that you won't overheat your room!

Only burn the fuel that your unit has been designed for. Burning anything else is a fire hazard and will void your warranty.

Yes.  You can give you Regency a “facelift” with the many options features and accessories offered.  Design your fireplace with our Fireplace Design Center.

No. All gas units are tested and certified to burn natural gas or propane only

Yes, it is possible to convert the fuel of your Regency gas unit to either Propane or Natural Gas.  Please contact your local authorized Regency dealer for complete details to order & install the conversion kit.

 The top surfaces of Regency stoves get hot enough to boil water or keep soup simmering. However, you should never try to cook food on open flames (gas or wood), since you risk damaging the logs or other equipment, and you will void your warranty. You should also never operate your Regency gas model with the glass removed or the door open.

Clearances to combustibles around and above fireplaces is not the same as clearances to TV’s and other electronic appliances. Televisions and electronics in general are manufactured and assembled using many variations of materials and are subject to damage from far lower temperatures than wood etc. Many of these materials can be affected by temperatures far lower than those approved and considered “combustible”.

To be safe when determining what clearances are required from a TV or other electronic device to a fireplace, you should find out from the manufacturer/distributor of the component, not the fireplace. Clearances to combustibles around and above a fireplace can be well within certified specs but could still possibly be too close for TV’s and other electronics.

Yes. A Programmable remote control or thermostat will give you this feature. A programmable remote control or thermostat will monitor the temperature in your room and can be set to turn on or off to maintain a certain room temperature. 

The glass on your Regency gas fireplace should only be removed when the fire is turned off and the unit has cooled down to room temperature. The fireplace must not be operated without the glass door securely installed.

The blower is controlled by a dial (located on the top left-hand side of the faceplate for inserts, on the control panel for stoves, and on fireplaces the controls are mounted on the louvers) which turns the blower on and off and allows you to adjust its speed. In addition to the switch, the blower is hooked up to a thermostat, so that it only operates within a predetermined temperature range. The advantage is that the Regency blower will never blow cool air, even if you leave it on after you turn off your appliance. Once the fireplace, stove or insert cools down to a certain temperature, the thermostat will shut off the blower.

Please consult our gas care & tips section for details on inspecting and maintaining your Regency fireplace, or contact your authorized Regency dealer to schedule a service call.

The cleaning of your fireplace depends on the usage of your fireplace. Please consult our gas care & tips section for details on inspecting and maintaining your Regency fireplace.

Whether you use a Remote Control system or a Wall Switch to operate your Regency Electronic Ignition appliance, it is possible that on colder or damp days your electronic ignition will take a few tries to get going. This is perfectly normal, and not a defect. This is due to the heavier air inside your firebox and venting systems when cold or damp. The absence of a pilot light means there are no other means to generate initial draft until the appliance is running.

It is important to note this effect is completely environmental and normal.

You can correct this anomaly by following our instructions here (PDF): Surefire Cold Start-up Instructions

It is normal for the glass on a fireplace to reach extremely high temperatures. Always use caution when near the fireplace, and supervise children in the same room as the appliance. Keep flammable materials such as furniture, clothing, and draperies away from your unit. Barriers such as screens can reduce your risk. Contact your local Regency dealer for more options.

This is normal in the first few minutes of operation. However, if blue flames persist for more than 30 minutes contact your Regency dealer for assistance.