Frequently Asked Rebate Questions

Frequently asked questions about Regency Promotions.

Claim submission

How do I submit my rebate?

Your rebate must be submitted online at www.regency-fire.com/Claims.aspx
  • Complete the online rebate claim form by entering the promo code provided to you by your Regency dealer. Also enter your 9-digit serial number and complete contact information.
  • Then click the "submit" button and print a copy of the claim form.
  • Mail in the claim form with a copy of the final invoice showing paid in full, a date within the promo period and the dealer's matching discount (if applicable) to the address provided on the claim form. These must be postmarked no later than the date listed on the claim form.
  • Retain a copy of the claim form and invoice for your records.

Where do I find my serial number?

The 9-digit serial number can be located on the unit itself as well as on the grey stickers located on the packing box. For information on exactly where on your unit to find your serial number, visit our Customer Care section.

What is the difference between the purchase date and the postmark date?

Your purchase must take place during the promotion dates and the purchase date on your invoice must also be within the promotion dates. You must mail your claim form and final invoice by the postmark date listed on your claim form.

Where do I get a copy of my final invoice?

Your Regency Dealer should be able to mail or fax you a copy of the final invoice if they did not provide it to you upon completion of the install. Rebate claim submissions lacking a copy of the final invoice showing paid in full, a purchase date within the promo period and the dealer's matching discount (if applicable) will be rejected.

I have more than one rebate to submit, can I mail them in the same envelope?

Yes, but please be sure to staple each claim form to its corresponding invoice to ensure the claims don't get mixed up.

I forgot to mail my submission and the last eligible postmark date has passed. What do I do now?

Submissions mailed after the last eligible postmark date listed on your claim form will be rejected. Our promotions are carefully planned for specific timeframes and are not available all the time. Watch for future offers on our products, check the dates and submit promptly.

What products are eligible for the promotion?

Each Regency promotion page shows a complete list of products that qualify for that specific promotion. We do not allow product substitutions regardless of information you learn from other sources, so read the promotion information carefully. You can find the specific promotion you are looking for at: www.regency-fire.com/Buyer-s-Guide/Promotions.aspx.

Claim tracking

Where do I check the status of my rebate?

Go to this page and enter your claim number from your claim form or your email address to see your current claim status.

When do I receive my rebate check?

For check delivery, please allow 4-6 weeks processing time from the date you mailed your claim form and final invoice. After this period, please contact Regency here.

My claim was rejected. What do I need to do to receive my rebate?

If you are rejected due to missing information, such as a missing final invoice showing paid in full, a purchase date within the promo period or the dealer's matching discount, you may submit your missing information to the address provided on your rebate form by the postmark deadline.

I think I was rejected in error. Who can I contact to discuss this error?

If you have any questions regarding your rebate claim submission, please contact us . If you have general questions regarding the promo dates or eligible products, please contact your local participating Regency dealer.