Customer Service / Order Entry Clerk

Location: Edgewood, Maryland

In this dynamic, fast-paced environment, the Customer Service/ Order Entry Clerk is responsible for accurate and timely processing of all orders, dealer inquiries & requests, as well as perform various administrative tasks to include answering all incoming calls and directing them accordingly.

Duties and Responsibilities

  • Maintain professionalism and act in a manner consistent with FPI mission and guiding principles
  • Follow all organizational Health & Safety programs; actively participate in Health & Safety training with the purpose of gaining knowledge and understanding
  • Contribute to a positive work environment focusing on Lean and continuous improvement initiatives
  • Answer and direct all incoming calls professionally and efficiently
  • Timely and accurate processing of all orders:
  • Review all orders for accurate information
  • Call Dealers when necessary to confirm items
  • Enter orders in computer
  • Print, update, and communicate to all account executives the units shipped daily
  • Assist dealers with various inquiries via phone and email regarding part numbers, inventory levels, and order status
  • Maintain supplies and process all requests for price sheets, order forms, parts lists, manuals, and brochures for reps
  • Process all incoming checks through HSBC remote capture procedure
  • Process all freight bills by matching and reviewing for Operation Manager’s approval
  • Process credit applications in accurate and timely manner
  • Process all previous day’s paperwork in a timely manner including freight charges for all shipments
  • Print, send , organize, review, and track  ALL monthly Visa statements
  • Distribute all incoming and outgoing mail daily
  • Order and maintain proper levels of all office supplies
  • Schedule all Fed Ex pickups going to the home office
  • Maintain all dealer files for changes, additions, and deletions as well as monthly change-over procedures
  • Update the “must ship today” list daily for MD and NH facilities
  • Maintain all aspects of fax/copy machines to include stored numbers, toner, etc…
  • Distribute incoming faxes to appropriate office staff
  • Assist with various aspects of Sim/Sales Tech events to include reception, lunches, and breaks
  • Assist in training of other employees under cross training program
  • Maintain accurate company vehicle files to include registration renewals and emissions testing
  • Send monthly inventory sheets to all account executives for Key/Showroom Investment dealers
  • Other related duties as required


  • Good communication and organizational skills
  • Ability to prioritize
  • Ability to accomplish multiple tasks simultaneously
  • Flexible and willing to change with the environment
  • Good telephone manner and skills


  • High School diploma or equivalent required


  • Minimum of 1 year office experience required
  • Previous experience with customer service would be an asset


  • Competitive compensation package
  • Extended health & dental benefits
  • 401K matching program
  • Profit-sharing
  • Professional development opportunities
  • Employee events (Monthly Mingles, Summer BBQ, Holiday celebrations)
  • Team Building / Health & Wellness activities
  • Employee Purchase Program
  • Friendly environment with Peer Recognition program
  • Free coffee and parking

How To Apply

Interested candidates are invited to submit a resume with cover letter to the Human Resources Department by Applying Online or by Email

Only candidates considered for an interview will be contacted. Thank you for your interest in this position. We thank all applicants for applying but only short listed applicants will be contacted.
Customer Service/ Order Entry Clerk