Business Systems Analyst

Who are we?

Founded just outside of Vancouver, Canada in 1979, Regency Fireplace Products has grown to be a world leader in the design, manufacture, marketing and sales of hearth products. From an entrepreneurial start-up business, we’ve grown into a sophisticated organization of more than 400 employees across Canada, the United States and Australia; supplying over 2000 retailers around the world. In 2016, we became a member of the NIBE Group, a global company that develops and manufactures intelligent, energy-efficient indoor comfort solutions for all types of properties. We create amazing fireplace products focusing on our Brand Promise: Service | Reliability | Quality | Innovation. Simply put, our vision is:

To provide sustainable comfort and ambience that enriches everyday lives

Who works here?

At Regency, our vision has always been creating the finest of fireplace products! With an ever-growing demand for our products, our ISO-9001:2015 certified head office campus includes a 240,000 square feet manufacturing facility with state-of-the-art robotic technologies and our own R&D Innovation Center, right next door. We operate with a flat organizational structure which allows our employees to contribute to strategic initiatives. We’re a diverse group of forward thinkers. We’re passionate and we care about the environment and sustainability. We’re on a mission to continue to create highly efficient and stunningly beautiful fireplaces.

Job Summary

Location: Delta, B.C

In this performance-based company, the IT Business System Analyst works closely with business unit owners to develop solutions that will support their needs from a business systems perspective. This position is responsible for supporting existing systems and developing specifications to provide to development for custom applications, business intelligence tools, and reports which meet short and long-term corporate objectives.

Duties and Responsibilities

  • Maintain professionalism and act in a manner consistent with FPI mission and guiding principles
  • Follow all Health & Safety programs; actively participate in Health & Safety training with the purpose of gaining knowledge and understanding
  • Contribute to a positive work environment focusing on Lean and continuous improvement initiatives
  • Coordinate and collaborate with various departments and stakeholders to gather, document, and analyze business requirements, processes, and workflows
  • Communicate regularly and effectively with business stakeholders and IT leadership to translate business requirements to project scope and propose new ideas for improving business operations
  • Maintain and communicate accurate and up-to-date business documentation throughout the project lifecycle
  • Participate in system testing, user acceptance testing, and validation of implemented solutions
  • Analyze existing systems and processes for opportunities to improve usability, stability, security, and functionality.
  • Build consensus and facilitate dialog with stakeholders throughout the organization (and external vendors)
  • Construct work and process flow charts and diagrams, study system capabilities, and write functional requirements and mockups
  • Provide user support for existing business systems and escalate to external support where required.


  • Excellent written & verbal communication skills with technical and non-technical stakeholders
  • Strong analytical and business processing skills
  • Strong listening & customer-facing consulting skills with the ability to influence, advise, mediate and control scope
  • Strong problem-solving, project management and change management skills
  • Experience using Epicor 11/Kinetic in a manufacturing environment
  • Experience using technologies such as Docuware, Microsoft Office Suite would be an asset
  • Must be well-organized with exceptional follow through skills
  • Strong attention to detail and the ability to work on and handle multiple tasks concurrently.
  • Highly motivated with the ability to work well independently and in a team environment
  • Excellent interpersonal and communication skills in dealing with persons at all levels.
  • Must possess superior time management skills (including multi-tasking) in a fast-paced environment


  • College Diploma or post-secondary education in Computer Sciences/Information Technology; or minimum of five (5) years related experience and/or training; or
  • Equivalent combination of education and experience
          Be technically proficient in:
  • Developing requirements documents
  • Project managing from design through either development or software identification to implementation


  • 5+ years experience supporting the Epicor ERP 11/Kinetic in a Manufacturing environment
  • Good grasp of accounting systems, business processes, systems analysis, and design methods
  • Experience working with Docuware, Microsoft Office and other business systems an asset

Why work at Regency?

  • The salary being offered for this position is $70,000-$90,000 per year. We also offer a competitive compensation package, including profit sharing, an RRSP matching program, a comprehensive benefits package including health, dental, vision, critical illness and mental health coverage, out of country travel coverage and an Employee and Family Assistance Program to support the wellbeing of you and your family
  • Be part of a team of incredibly talented, passionate, and inspired people setting the standard of creating quality fireplace products that bring people together
  • We have adopted a hybrid work environment, with flexible work hours. We love the ability to get together in the office. We know we are better when we are together, but we recognize how effective and environmentally friendly it can be working from home.
  • We understand the importance of work/life balance that’s why we work a compressed work schedule which offers short Fridays. This gives you an early start to every weekend!
  • We’re all about Continuous Improvement (we hope that you are too!) To allow employees to continue to develop in their careers, we offer Professional Development opportunities - both internally and externally.
  • Have fun with our team! Get a group together to take part in our team building or health & wellness activities. Some past activities have included: Skiing/Snowboarding, Half Marathons, Go-Karting, a round of golf, and more.
  • Love our products as much as we do? Take part in our Employee Purchase Program and enjoy our products in yours or a family members home!
  • Each person plays a critical piece in our organization, and we understand how much impact employees can make in their work. We recognize employees for their contributions through service awards, our peer recognition program, and spot awards, for special projects and over achievement.

How To Apply

Interested candidates are invited to submit a resume with cover letter to the Human Resources Department either online using the link below or by email at

Only candidates considered for an interview will be contacted. Thank you for your interest in this position.

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