FPI Fireplace Products Ltd. (FPI) has a long history of providing safe and reliable hearth products for nearly 40 years. Consumer experience, including safety, is at the heart of everything we do.
Recently, we learned of two reports of U39 units appearing to have had delayed ignitions, resulting in their glass doors fracturing and glass fragments being expelled forward. There have been no injuries reported.
This Product Advisory pertains to the Regency Ultimate U39 Direct Vent Gas Stove line of fireplaces, which includes model numbers U39-NG10, U39-NG1 and U39-LP1 manufactured between January 1, 2011 and January 18, 2018 with serial numbers 315004536 to 315012548.
As soon as FPI became aware of the situation we launched a thorough investigation, which remains ongoing, and we are working with the appropriate safety authorities. While FPI does not yet have all the information about how these units were installed or maintained, or under what conditions they were operated, we are working diligently to address the situation as efficiently as possible.
In the meantime, please discontinue your use of these products immediately by turning the unit off and shutting off the supply of gas to the unit.
Once our investigation is complete, we will be in contact with further information. Please note, this product review may be monitored for compliance by Health Canada and has been registered with the U.S. Consumer Product Safety Commission.
We ask that you please provide FPI with your contact information, including name, address, phone number, model, serial number and date of purchase as soon as possible so that we may provide you with any updates as to further developments.
In the meantime, should you have any questions, please don’t hesitate to contact U39@regency-fire.com
or at 866-867-4328. We will answer as soon as we can.
Please Register your U39 to receive any updates on this product advisory or email us at U39@regency-fire.com. If you do not have an email address, use firstname.lastname@example.org when you register.
U39 Product Notice Frequently Asked Questions (FAQ)
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