IMPORTANT SAFETY NOTICE

This notice applies to all Regency brand U39 & U37 gas stoves sold between January 2001 and January 2018.
 

What is the reason for this notice?
As a family oriented company and world leading manufacturer of high quality hearth products, nothing is more important to us than the safety and wellbeing of our customers. Regency upholds the highest standards for product quality and safety, which is why we have decided to voluntarily recall and retrofit all U39 & U37 gas stoves sold between January 2001 and January 2018.  This decision was made immediately and out of an abundance of caution as soon as we discovered an issue with the pressure release mechanism at the back of the firebox which, under certain conditions during a delayed ignition, can result in front door glass fracture causing glass to expel forward. No serious injuries have been reported and no other products manufactured by Regency are impacted. Regency’s remedy to this situation has been tested by an independent testing authority and authorized by Health Canada and pending approval by the U.S. Consumer Product Safety Commission (CPSC).

What should you do?
Turn off your unit and register it for recall. To register your unit, complete this online form or e-mail your serial number and contact information to u39@regency-fire.com. Registration can also be completed by phone: 1-866-867-4328 (toll-free). If you need help to find the serial number of your unit click here.

When will you retrofit my stove?
The parts needed to conduct this recall will become available mid to late Spring 2018. Once you have registered, a Regency dealer will contact you as soon as your parts are ready to schedule a complimentary in home service appointment to inspect and retrofit your unit. Regency dealers are committed to servicing all recalled units, but it will take some time to visit all impacted customers. For reasons of health and safety, Regency will prioritize initial parts allocation to dealers located in regions experiencing harsh winter weather.

If you have questions:
If you have any questions about this notice or need assistance, please contact Regency U39 customer service at 1-866-867-4328. Alternatively, we invite you to read answers to these Frequently Asked Questions (FAQs).

Who should you contact if you experience problems?
This voluntary recall is being executed in accordance with Health Canada and CPSC regulations. If you are not satisfied with the service you receive from Regency or your dealer, or if you have any concerns about the installation of the retrofit kit, you may write to:

Robert Little, CEO & Founder
Fireplace Products International (FPI)
6988 Venture Street
Delta, B.C., V4G 1H4
E-mail: customer-care@fpi.com

Thank you for your attention to this important situation, we apologize for any inconvenience this voluntary recall may cause you. With your stove retrofitted, we trust you will be able to enjoy it for many years to come.

Sincerely,
 
Regency Fireplace Products

 

Register

Please Register your U39 to receive any updates on this product advisory or email us at U39@regency-fire.com. If you do not have an email address, use noemail@regency-fire.com when you register.

FAQs

U39 Product Notice Frequently Asked Questions (FAQ)

Help

Can't find your serial number? Click here for instructions where to find your serial number.
U39 Door Types - identify your door.

Media Inquiries

For media inquiries, please email media@regency-fire.com