Terms & Conditions of Regency's Warranties
When you purchase a Regency, you own an award winning product designed for great looks, ease of use and superb performance. Quality is engineered into every component, from the heavy duty steel firebox to intricate laser cut decorative accents. Each Regency fireplace is backed by the most comprehensive warranty program in the industry.
Effective October 1, 2023, Regency has updated its Limited and Limited Lifetime Warranty in North America for the following categories:
- Regency Gas Products
- Regency Wood Products
- Regency Pellet Products
- Regency Outdoor Products
- Regency Electric Products
- Regency Gas Burner Products
The new warranty policy has been updated with a new layout, including a chart to better indicate warranty coverages. In order to better serve our customers there have also been some warranty changes.
Our new warranty for each category can be found below, and is also included in the manual for each respective Regency unit, which may be found under Customer Care > Manuals. This new warranty applies to any current Regency product purchased on or after September 1, 2016, and supersedes all pre-existing limited lifetime warranties on previous manufactured Regency products. For any consumers who purchased a Regency unit prior to September 1, 2016 under a previous Regency warranty, Regency will honor any warranty coverage in the previous warranty that may have been reduced under the new warranty.
The Regency Limited Lifetime Warranty covers:
Regency Gas Products
Regency Wood Products
Regency Wood Product (CF780)
Regency Catalyst Warranty (effective March 1, 2019) -
Catalytic Combustor Warranty details
Regency Pellet Products
Regency Gas Burner Products
The Regency Limited Warranty covers:
Regency Outdoor Products
Regency Electric Products
Ask your Regency dealer for more information or read your owner's manual for full warranty details.
Register Your Warranty
To register your Regency Fireplace Product use our online registration form or download the form and mail it in to the address provided.