Regency Limited Lifetime Warranty Explained

May 8, 2023


Regency fireplaces are a popular choice for homeowners looking to add a touch of elegance and warmth to their living space. Our gas, wood, pellet, outdoor, and electric fireplaces, inserts, and stoves, come in a variety of styles and designs, and are known for their durability and reliability.

When you purchase a Regency fireplace, you own an award winning product designed for great looks, ease of use and superb performance. Quality is engineered into every component, from the heavy duty steel firebox to intricate laser cut decorative accents.  Each Regency fireplace is backed by the most comprehensive warranty program in the industry. The length of the warranty will depend on the type of product you purchase, as well as the specific model.

How to Register Your Warranty

Make sure to register an account first in order to get started.
On your My Account page, click on Add Warranty and follow the 4 simple steps to add your unit and serial number, purchase date, and Authorized Dealer name. 
You can also download our registration form and mail or fax it back to us, and we will register the warranty for you.
After registration you can:
  • Register multiple product warranties
  • Submit rebate claims
  • Write a review
  • Submit your photo to the Idea Gallery

Steps to Submit a Regency Warranty Claim

  • Check to make sure you’re covered by reviewing our Limited Lifetime Warranty policy
  • Contact Your Local Authorized Dealer
  • Your Local Authorized Regency Dealer will contact Regency and open a Warranty Claim on your behalf
  • Regency will work with your Local Authorized Regency Dealer to process your claim and have your unit repaired according to the Limited Lifetime or Applicable Warranty Policy

How to Identify Your Fireplace Model or Serial Number

You can find your fireplace model number on your invoice, on the front cover of the installation manual, or on the serial number decal attached to the unit.
Your serial number will be on the metal decal attached to the unit. Discover how to find the serial number on your unit here.

The 2023 Regency Limited Lifetime Warranty covers:

Gas Units

Wood Units

Pellet Units

Electric Units

Outdoor Units

It is important to note that the warranty only applies to products that are installed and used in accordance with the manufacturer's instructions. If you fail to follow these instructions, you may void your warranty.

In addition to the warranty, Regency also offers a variety of support services to its customers. This includes access to product manuals, installation guides, and troubleshooting information. Regency also has a customer service team that is available to answer any questions you may have about your fireplace.

With their durable construction and reliable performance, these fireplaces are built to last. And with a warranty that covers parts and labour, you can rest assured that your investment is protected. If you are in the market for a new fireplace, consider a Regency fireplace – you won't be disappointed.